Question 1

What is the AI Doctor at The Wellness?

Accepted Answer

The AI Doctor is a free, 24/7 health-information and triage tool developed by The Wellness — Marylebone. It provides general health information, helps users understand symptoms, and signposts users to the appropriate GMC-registered clinician where review is needed. It is not a medical device, does not diagnose, does not prescribe medication, and does not replace a consultation with a qualified clinician.

Question 2

Is the AI Doctor free to use?

Accepted Answer

Yes. The AI Doctor is free to use, available 24/7 online, and does not require a booking. Paid services such as private GP consultations, blood tests and prescriptions are provided separately by GMC-registered clinicians at The Wellness.

Question 3

How is the AI Doctor different from a real GP appointment?

Accepted Answer

The AI Doctor provides general health information, symptom triage and guidance on next steps. A private GP appointment with The Wellness (from £150) provides a clinical assessment, examination, prescriptions, referrals and continuity of care from a GMC-registered doctor.

Question 4

Can the AI Doctor diagnose my condition?

Accepted Answer

No. The AI Doctor cannot and does not make a clinical diagnosis. It is not a medical device and is not regulated by the MHRA as one. It can describe what particular symptoms may relate to in general terms, and recommend whether to seek urgent care, book a GP appointment, or arrange a private blood test. Any clinical diagnosis must always come from a qualified clinician following an individual assessment.

Question 5

Is my data private when using the AI Doctor?

Accepted Answer

Yes. Conversations with the AI Doctor are handled in line with UK GDPR and The Wellness privacy policy. Identifiable health data is not used for advertising and is only shared with a clinician if you explicitly request a follow-up booking.

Question 6

When should I see a real doctor instead of using the AI Doctor?

Accepted Answer

Always, when a clinical decision is needed. The AI Doctor is a general health-information tool, not a substitute for a clinician. Seek urgent care (call 999 or attend A&E) for chest pain, sudden severe headache, breathing difficulty, signs of stroke, severe bleeding, or suicidal thoughts. For non-urgent concerns, book a private GP video consultation with The Wellness (£85) or an in-person appointment from £150.

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